Coordinating graphic updates across premium department stores

A production partner needed regular graphic updates installed across premium beauty counters and branded spaces within John Lewis Partnership department stores. The objective was to keep each location aligned with the brand's latest campaign while maintaining the high presentation standards expected by the retailer and its customers.

Department-store installations involve more than arriving with graphics and fitting them. City Install had to translate the brand brief into a workable store visit, confirm the approved scope and timing, and ensure that every installer arrived with the correct information and documentation. Where a store sits within a shopping centre, access can also depend on separate centre-management requirements, permits and delivery arrangements.

City Install managed each update as a controlled retail-compliance task. Store schedules and artwork packs defined the location and graphic scope, while contractor authorisation forms, method statements and risk assessments were prepared for the relevant visits. This created a clear line of approval before installers attended site.

The team coordinated access requirements with the retailer and, where applicable, the shopping centre. Installers received clear instructions covering arrival, contacts, working times, the approved installation sequence and any store-specific restrictions. On site, they checked the brief against the counter, protected surrounding fixtures and merchandise, prepared surfaces and applied the graphics with close attention to alignment, edges and finish.

Installation, de-rigging and snagging were treated as separate controlled activities where required. Completion photographs and issue reporting gave the client visibility of the finished work and allowed any exceptions to be identified quickly rather than discovered after the campaign had moved on.