About Us
Bringing a Legacy of Excellence to Your Brand
City Install has been a leader in the retail installation industry for more than 15 years. When you choose City Install, you can expect top-notch services that have been acknowledged and endorsed through our Safe Contractor approval. We uphold these high standards by exclusively collaborating with installers who have received industry approval, guaranteeing flawless execution for every project we undertake..
With a rich legacy of excellence and innovation, City Install specialise in a diverse array of retail installations. Our expertise spans maintaining and updating store POS and displays, providing cutting-edge print solutions to multi-site, national companies throughout the UK and Ireland.
What to expect…
City Install don’t just service your stores; we transform them. Your brand will be brought to life through flawless installations, innovative graphics, and expert merchandising. Each project is an opportunity to tell a new chapter of your brand’s success story. Discover more about our services and let us play a part in your brand’s journey towards greater success. With City Install by your side, the future of your brand has never looked brighter!
Treeapp is a global tree planting organisation operating sites across the world, supporting both businesses & individuals to make a difference.
The goal at Treeapp is to improve the world we live in. They’re aiming to do that by enabling people to easily plant trees, absorb their carbon footprint and have a more sustainable lifestyle, and by helping organisations spread the word about their sustainable products and services.
How long has City Install been in business?
City Install has been operating for more than 15 years and is an established leader in the UK retail installation industry. Over that time, they have delivered projects for some of the world’s biggest brands across retail, commercial, and exhibition environments throughout the UK and Ireland.
Is City Install accredited or certified?
Yes. City Install holds SafeContractor approval, which is an industry-recognised health and safety accreditation demonstrating that the business meets rigorous standards for contractor safety management. This is particularly important for brands and retailers whose supplier approval processes require contractor accreditation.
How do I know City Install’s contractor network is reliable?
City Install uses an expansive network of approved contractors who have been carefully vetted before being admitted to the network. This is not a platform of unvetted freelancers. It is a managed network with quality standards applied consistently. SafeContractor accreditation applies across the business.
What accreditations should I look for in a retail installation contractor?
SafeContractor approval is the primary health and safety accreditation relevant to retail installation contractors in the UK. It demonstrates that the contractor has been independently assessed against defined safety standards, which is important for brands and retailers whose supplier onboarding processes require contractor compliance documentation. City Install holds SafeContractor approval.
What brands has City Install worked with?
City Install’s portfolio includes work for major global brands across beauty, fashion, sports, and entertainment, including Nike, Levi’s, Foot Locker, Clarins, Guerlain, NARS, Too Faced, IKEA, and others. The breadth of the portfolio reflects City Install’s ability to work to the quality standards and brand guidelines of internationally recognised companies.
What do City Install’s clients say about them?
Clients consistently highlight City Install’s professionalism, attention to detail, and ability to solve problems that other companies could not. One client, Joel Stone, Co-founder of Codebreak, said: “We approached City Install with a job to wrap one of our internal offices with graphics. A job another company had tried to rectify several times. City Install arranged for a surveyor to come and present us with the best solution. Following the survey it was a simple process right the way through to install and final checks. For any business that takes their image seriously, City Install are the go-to signage company around.”
Can City Install provide references or case studies?
City Install has a portfolio of completed work available to view, covering graphic installation, vinyl application, POS rollouts, merchandising, and pop-up shops. For specific case studies or references relevant to your sector, the best approach is to make a direct enquiry.
Has City Install fixed problems created by other installation companies?
Yes, and this is a scenario City Install encounters regularly. Brands and agencies often come to City Install after a previous supplier has delivered a poor result, such as misaligned graphics, failed vinyl, or missed deadlines. City Install’s pre-installation survey process is specifically designed to identify and rectify existing problems before a new installation begins.
What happens if something goes wrong after installation?
City Install stands behind the quality of its work. If an issue arises post-installation, they have a process for assessment and remediation. The pre-installation survey stage is designed to minimise this risk, but if problems do occur they are addressed directly.
We’ve always used our own contractor network. Why would we switch to City Install?
If your current network is delivering consistent results on time and to brand standard, that is valuable. But most brands who say this also acknowledge they spend significant time managing individual contractors, chasing updates, and dealing with quality variations across sites. City Install replaces that management burden with a single point of accountability: one contact, one quality standard, and one invoice.
We’re a small brand with only a handful of stores. Is City Install right for us?
Yes. City Install works on projects of all sizes. A small brand with five stores deserves the same quality of graphic installation as a global retailer with five hundred. City Install does not have a minimum store count requirement, and smaller projects are managed with the same professionalism as large rollouts.
Our marketing team handles installation by coordinating local contractors. What’s the benefit of outsourcing this?
The time your marketing team spends coordinating installation logistics, briefing contractors, chasing progress, and managing quality issues is time not spent on marketing. A specialist installation partner handles all of that, reducing your internal resource requirement and delivering a more consistent result. For most brands, the efficiency gain alone justifies the switch.
We already have a preferred supplier list and City Install isn’t on it. Can we still work together?
Many brands add City Install to their preferred supplier lists after an initial project. If your procurement process requires it, City Install can provide relevant accreditation documentation, including SafeContractor approval, and company information to support a supplier registration process. Make an enquiry to discuss.
How do we manage City Install across a large procurement team with multiple stakeholders?
City Install is experienced in working within complex client organisations where multiple teams, including marketing, retail, VM, and procurement, are involved in commissioning and approving installation work. A single point of contact on the City Install side means each of your stakeholders has a consistent relationship rather than dealing with multiple contractors independently.
